So, How Many Hats Do You Wear?

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Pensacola, Florida, United States
Husband. *Dog Dad.* Instructional Systems Specialist. Runner. (Swim-challenged) Triathlete (on hiatus). USATF LDR Surveyor. USAT (Elite Rules) CRO/2, NTO/1. RRCA Rep., FL (North). Observer Of The Human Condition.
Showing posts with label civil servant. Show all posts
Showing posts with label civil servant. Show all posts

Wednesday, February 16, 2011

Sacred Cow Hamburgers

For many years, my father worked in law enforcement, then joined the civil service, from which he retired about five years ago. It's probably a safe assumption that his closest friendships were with other law enforcement or public service employees while he was a cop. Dad's a fairly reserved guy, but I do remember he opened up most in the presence of other cops, sheriff's deputies, border patrolmen and firefighters. The tales sometimes sounded like a screenplay for the "COPS" series; but, fortunately for my dad and his colleagues those moments came rarely. (Yes, there were moments when things hit the fan, too. Those were tales I heard a couple of years down the road.)

After six years of military service, I worked in medical administration. Because I could focus without being distracted by certain aspects of hospital environments I was often assigned to work in intensive care units or cardiology wards. What surprised me the most was not the challenge of learning medical-speak, or deciphering doctor handwriting, but the jokes during the "unguarded" moments which came intermittently on the wards, but flowed at a torrent once the end-of-week happy hour came. Nurses and techs who were "all business" for forty hours, once seated behind a glass of white zinfandel and a basket of tortilla chips, would become instant comedians or comediennes.

These were the moments where sacred cows were transformed into hamburger.

One Friday, I naively asked one of the nurses how they could crack such crass jokes about otherwise life-altering scenarios. She then explained to me that the first years for many health care workers are usually the the most difficult, because coping mechanisms have not quite developed and they come to the sudden revelation they will be around sick, injured, cranky people for the remainder of their career. Many times coping comes as a choice of humor over depression; most who made it past the first years chose to be humorous.

I eventually moved into education and learned that teachers aren't much different than cops and health care workers. These persons are asked to deal with (sometimes) the more difficult or dark side of human existence. And be professional at all times. So when the choice comes to laugh or cry, many choose laughter, but some choose the teachers' lounge.

Riding the lead police vehicle for the marathon course was a two-hour trip back to the teachers' lounge of my young adulthood, or the Fraternal Order of Police lodge of my youth. It was deja vu, all over again; perspective I never had as a race worker, but one which didn't surprise me much. The two officers I rode with were professional, yet their observations of runners and running were some of the funniest I had heard in the past 15 years.

Fit for public consumption? Not in the slightest. They warned I would be corrupted by the end of the ride.

Were there things I took away to file for future reference? Absolutely.

Coaches vary in personality; in how we approach training, recovery, success, shortcoming, injury, rehabilitation, communication, and so on. None, I bet, decided to be a coach so they could take total control over an athlete's life, much like few go into law enforcement wanting to deal with criminals, or medical professionals with sick people. Most decide to coach because they love the sport and the process of teaching. They get to deal with the side of athletes, though, which wants to do silly things, like race a 5K in the morning, a 5K in the afternoon...and then ask the next day why they ache.

And we do, sometimes, slap our foreheads in dismay. Sometimes we write caustic e-mails and blog posts to get ideas and opinions out of our head...and hope like mad the right message is put across. And those messages, most often are: Keep everything in perspective. One person's sacred cow is another person's food source. And, most importantly, you're only as good as your next race.

Friday, September 7, 2007

Service With a Snarl/Blank Stare


After a week of waiting and the hope to expose our team's new logo/look to the masses, I have to admit I'm pleased and disappointed. The womens' gear looks great; both the singlet and the jogbra will get people's attention at the local races. Of course, there were folks who said to Suzanne, 'Oh, I didn't know you were going to do something like that...' She's gracious enough to not say anything publicly, but we both knew she sent out an e-mail to every woman who trains with the team, in fact, there were several team alumna who received the e-mail, too. There's the pleasure.
The disappointment was seeing my own singlet. Since the guy at the imprinter shop didn't take the time to READ THE FLIPPIN' (E-)MAIL, all I have on the front of my singlet is the abbreviation and the little running man...plus the web site URL. The back has the URL, too, but you'll never see it unless you're staring at my @$$. Yeah, it's that low on the singlet.
So, I went in and let the guy have it with both barrels. The only thing that kept me from engaging in a full-blown Tourette's Syndrome attack on his backside was the fact the t-shirts came out almost perfect. My vision was good on this one, for once.
So, now some of the UWF group (and one of the officers) has podium wear for upcoming races. This means they can hang out without looking like a drippy dog and risking the chance of catching a chill after a race.

A lesson learned through this particular situation; sometimes you just have to tell someone that their best effort was not good enough. It's taken a number of years for me to get this way, though. I've always been the type of person who wants everyone to be my friend (I have a hard time making friends, you understand...). Sometimes I say and do things in a state of mindlessness that p!$$@$ people off; I have to explain it's not a personal issue, only the fact they failed to meet my (sometimes way too high) standards.
First time I started to think about this was probably my first relationship after my divorce. The woman I was seeing had absolutely no qualms about sending a food order back if it wasn't right; I, more likely than not, will suck it up and eat lukewarm french fried potatoes at Applebee's. Now, I might not complain about a food order unless it's completely screwed up, but I will consider strongly whether to make a second trip into a particular establishment. My tolerance for failure is inversely proportional to the amount of cold, hard cash I'm spending, pretty much said.


It's amazing, though, to think how much we tolerate poor service and poor quality, from the snarly clerk at the convenience store who's ringing up our over-priced and exceedingly cheap American beer to the civil servant who charges us a $500 fee for the privilege of producing a local running event, yet makes us run all over the municipal building to every office to do her job. Doesn't make a whole lot of sense, does it?