So, How Many Hats Do You Wear?

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Pensacola, Florida, United States
Husband. *Dog Dad.* Instructional Systems Specialist. Runner. (Swim-challenged) Triathlete (on hiatus). USATF LDR Surveyor. USAT (Elite Rules) CRO/2, NTO/1. RRCA Rep., FL (North). Observer Of The Human Condition.

Monday, May 26, 2008

Give Back

Fresh back from the third of three trips this month; one good reason why I stayed home last weekend rather than going to a local trail run. It was a wonderful time for my wife and me; her first opportunity to meet my (closest) family, my first opportunity to see family in about four years. The last time we all got together like this, my nephew was graduating from high school. This time he was graduating from the Naval Academy.
There was no lack of social activities during Commissioning Week; a pace which, while dizzying for graduates and families, provided many opportunities to say thank you. Dan (now Ensign Dan!), his mother, and his sponsor family managed to organize a couple of barbecues and dinners (and yes, there was no want for beer!) to thank each of the far-flung constituents for sending themselves to Naptown for a few days at a time each year, and sending their youngsters to Canoe U. for four years.
Small price to pay, I guess, for a taxpayer-paid technical education.

So, what does this mean to the individual athlete, especially the one who might care to read this?

How many times have you been at a running event, or participated in an open-water swim, or a triathlon, and complained about the lack of volunteer support at the event, such as 'not enough persons to tell you where to turn on the course,' 'under-manned or - worse - unmanned aid stations,' and the like?
Have you ever thanked the nameless volunteer who handed you those iced sponges on that 80-plus-degree day? Have you wondered why posting the results took 30 minutes longer than the race director originally intended, or why the award ceremony was delayed?
It's so simple to look at an event and figure out the shortcomings, complain, and tell your friends how fouled up the organization is...it's more challenging to offer your help to a race, especially when there's no chance you will be recognized...more likely you'll receive somewhere along the lines of one to three sharp kicks in the backside from the participants for your perceived incompetence.

Even running and triathlon clubs (and probably lots of other civic organizations, for that matter) suffer, at a larger level, from this challenge. They ask their members to give back a small bit of themselves to the community, but fall prey to a number of organizational pitfalls:
Data and Feedback - Most clubs call for volunteers through newsletter appeal, but few utilize an active approach to draw them in, track the amount of time they labor, or (worst of all) recognize their efforts on a regular basis. It doesn't have to be a gold watch; a public thank you can be worth its weight in gold. I think it was Mark Twain who said something to the extent of, 'I can survive for two weeks on a compliment.'
The RRCA has a volunteer thank you program that ranges from a certificate of recognition for 2,000 hours of service, to national awards for president, editor, club writer, and members whose work focuses on womens' running, youth running, road race of the year...and the list goes on.
Processes - I served on a club board with the goal to ensure local race courses were all USATF-certified. Once on the board, I found myself tangled in what seemed to not have much to do with running; the board was approaching the same issues every month without resolution. And any kind of suggestion to change something needed almost a complete consensus of the board members in order to withstand the withering flame of disagreement from club officers. (NOTE - PERCEPTIONS, WHILE NOT NECESSARILY REALITIES, WERE REAL ENOUGH FOR THIS WRITER) Board members were also expected to volunteer at every local club race. There were precious few volunteer jobs to be accomplished immediately before or after a race for athletes who wanted to run and were willing to volunteer.
Sometimes there needs to be a freedom for willing volunteer workers to spread their wings and make a few mistakes...there are areas where long-standing, experienced members can mentor and teach some tricks of the trade or provide lessons learned. But, in order to develop future leaders, sometimes you have to let them lead.
Incentives - It's possible to burn-out volunteer crew by calling on them to work every race in the same job, providing the same reward of many kicks in the behind...as well as the race t-shirt, bagels and beer after the race and nothing else. Club program can unintentionally operate at odds with each other: If a club has a grand prix series consisting of all its races and does not take volunteer activity into account or requires all of its races to be scored, athletes are more likely to value the incentive of a grand prix award higher than that of the race shirt, bagels, beer, etc. And, going back to the data and feedback, if the club is not honoring or recognizing volunteer workers, then there's little incentive to sweat out on the roadside.
Everyone wants a pat on the back. Some race directors and clubs are better than others in this area. But it might help to keep in mind whether you're crippling your club's education and leadership development focus by not providing some kind of incentive.

The first three are things that fall squarely on the shoulders of a club. The next three are focused more on the individual member:
Motives - This is the classic 'what's in it for me' area. There are persons who want the roar of the crowd, the desire to tell people what to do, or the love of the game. Just as every individual is unique, so are their motivation. A club volunteer coordinator might be able to tap their friends or acquaintances on a weekly basis for about a year, maybe two, but after that it's possible the potential volunteer will run the other way when they see their friend, the volunteer coordinator coming. The volunteer coordinator has their motives, too...the one who taps their closest friends without thinking about the new guy/gal who just moved into town might want to keep the party to themselves.
A smart club will find a way to check the pulse of their club; who has latent or unused talents, who knows someone who knows someone, who has the neat idea or a passion for something that hasn't been tried in years because nobody wanted to take it on, also.
Skills - There are folks who won't volunteer to serve on the board of a club or work a race because they don't feel they have the talents necessary to do anything other than grunt work...and they don't want to be put to work all of the time as labor of opportunity. These are the folks...once you hear them say 'you know, I'd love to help out with (fill in the blank), but I don't know how to do it...' Hook them up with one of the elder statesmen of the club, start a mentoring program. Many hands do make light work.
Education - In case you didn't know about any of this...now you do.

I'm not saying we as athletes need to all quit running races, but it is our responsibility to give something back to the sport. Because eventually we are going to have to stop...I hope it's not for a very long time...and I want to know there's still going to be a place for younger persons to play.

1 comment:

Sheila said...

The Volunteer Staff at the Pensacola 3 Mile Bay Swim were terrific! All were dedicated, enthusiastic and supportive. Thanks to all who put on this great event!