The Kindness of Strangers

"Success depends upon previous preparation, and without such preparation there is sure to be failure." - Confucius (551-479 BCE)

I made a woman cry this weekend.

I told her something she didn't want to hear.

Before you consider me cold and heartless, let me tell you the front half of the story...

I was standing out in a grassy transition area with thousands of bicycles on racks all around me, watching athletes check in their bicycles for the Ochsner Ironman 70.3 New Orleans.

Many questions were asked of me: Where was the exit from the lake? Where would they enter the bike course? How would they return to transition? How would they start the half-marathon run? Most of the questions were not difficult, and it was my job to answer them, in the hope their race day would be less chaotic.

Two hours before transition was scheduled to close, the young lady showed up to check in her bicycle. Unfortunately, she forgot to place the number tag on the bike frame. "Sorry, we can't check in your bike," is the response she received from our crew.

Later in the weekend, as the sun encouraged a state of giddy delirium, the crew began to think unthinkable thoughts: What if a dishonest triathlete (A rhetorical question; I know of no dishonest triathletes...) were to peel the number off their less-expensive bike and place it on another, more-expensive bike? If volunteer workers weren't following instructions to the letter, or closely paying attention, there was the outside chance of a bike upgrade at the cost of a race entry. There was the method to our madness; we HAD to be certain the number on the athlete's wristband matched the number on the bike; no tag number on the bike meant we couldn't tell if the bike truly belonged in transition.

The crew asked her to see me.

She, an experienced triathlete, spent 20 dollars to bring her bike by taxi. Telling her "no" meant she had at least three 20-dollar cab rides on her evening agenda. (If I were a dishonest race volunteer, I would have asked for a kick-back from the cab company.) Was there any way possible for us to tag her bike frame and let her check the bike? She PROMISED she'd bring the tag in the morning.

Mind you, this was the tenth instance of "missing number" I encountered in six hours. If we had blank tags we might have been able to assist in this situation. But we didn't. I told her she had to go get her tag before I could check her bike.

The issue of pre-race preparation isn't strictly related to multisport athletes. Runners, too, can suffer the consequences of "transient brain flatus," "senior moments," or...more crudely put, "CRS." It's just that triathletes have so much more to "un-prepare" for than runners.

Or do they? Large road races like the Classic don't have expos ONLY because out-of-towners like my wife and I want to drink beer while picking up our race swag.

Race expos also exist because we leave our homes 15 minutes later than we originally planned, rushing to get to the race. We don't pack the night before. We don't use checklists. We don't prepare "the bag" with the extra socks, shorts, shirt, pins, number belt, hat, sunglasses, and so forth...much to our peril on race day. All I have to do is remember 2007's Classic, the wind and the cold in Tad Gormley Stadium, and the 20-dollar windbreaker...the picture becomes more clear.

Add to the sartorial preparation the physical, mental and emotional preparations (like previewing course maps, knowing terrain, training accordingly) which can mean the difference between success and failure, and Lord Baden-Powell's advice to the Boy Scouts rings more clearly. Be Prepared. Read the information on the race web site, the paperwork in the race packet, and the participant feedback from previous years, if it's available.

The individual racer can choose to slow down a little bit and prepare for race day (checklists, laying out items on the bed, dressing a stuffed animal, and so forth) so they don't have to pay a 300% "unprepared tax" and raise their blood pressure.

...So how does the story end?

Well, the young lady returned to transition with an hour to spare and her bike was checked in. She was in a much better mood, especially after I offered to give her a ride back to her hotel and we shared some of our "supplies" with her.

The next day, she ran through transition on her way onto the run course, yelling, smiling, and slapping me a high five.

What was that Tennessee Williams had Blanche Dubois say at the end of 'A Streetcar Named Desire?' "I have always depended on the kindness of strangers..."

Don't be forced to depend on the kindness. Be Prepared.

Coach Don Corleone Meets Coach Donna Reed

I recently wrote about the need for honesty between athlete & coach. Really, the relationship between athlete & coach is not much different than between friends, family members or lovers. Honest interaction is essential. Nobody wants to associate with a dishonest person, even if they are blood relatives...some families are more rigid about honest & ethical behavior than others. But sometimes, even in the tightest of families, small variances may - & often do - exist.

My father & my (late) uncle both worked for many years in law enforcement, encountering many of my contemporaries during their late adolescence & on into adulthood...occasionally I heard the "war stories" from my father; sometimes I heard them from my buddies. While my father & my uncle both worked to enforce the law, they differed in one aspect: My uncle was a "black-and-white" kind of person, whereas my father often saw in shades of gray...at least until the vulgarities began to fly.I know they disagreed on many fronts during their time together in this existence, but there still was a clearly understood truth: They were definitely family.

I have to (sheepishly) admit I lean more toward my uncle's "black-and-white" worldview when it comes to the issue of honest communication between athlete & coach. The "shades of gray" side I picked up from my father comes to the fore when I look at approaches to training; some come out a tad more gray than others. But, since every athlete is an experiment of one, the training approaches are gray none the less. So, what is the goal of a coach? During a discussion between three well-known triathlon coaches in the summer of 2007, one considered the goal of a coach to "enable athletes to make decisions for themselves." The three considered the ideal coaching scenario to serve in an active, hands-on role in training the athlete for one year. After a year, the athlete could work more on their own. The coach would then serve as a support rather than a crutch.

I like the idea of being a hands-off coach for an athlete after a year or two. But, like almost every other idea, it's not quite so smooth or comfortable when the reality arrives. Most people are not good at communicating the "why" when it comes time to leave, mostly because they don't like the conflict or wounded feelings which follow. Makes perfect sense to me; because the departures & separations have been traditionally more permanent than temporal I'm the type of person who hates goodbyes of any sort. Even my mother considers me the kind of person who would rather have everyone as my friend. Keep your friends close & your enemies list short.

Every so often I get to listen to what I like to call "Exercises in Conflict Resolution." My wife works as upper management for a small company & often has to deal with uncomfortable business issues. When she tells me her intended response, or drafts a written communication I often advise her to be more like Don (Michael) Corleone (in The Godfather) & less like Donna Reed (in It's A Wonderful Life). Think about how each have dealt with a sticky situation...

Donna Reed: [trapped naked in a bush] Shame on you! I'll tell your mother!
Jimmy Stewart: [thoughtfully] My mother's way up on the corner there.
Reed: I'll call the police.
Stewart: They're way downtown. Anyway, they'd be on my side.



Corleone: Where does it say that you can't kill a cop?
Hagen: Come on, Mikey...
Corleone: Tom, wait a minute....I'm talking about a...crooked cop who got mixed up in the rackets & got what was coming to him....
[Hagen nods]
Corleone: And the newspapers might like a story like that.
Hagen: They might, they just might.
Corleone: [to Sonny] It's not personal, Sonny. It's strictly business.So, you have the choice of emotionally responding to conflict, and hope the antagonist responds in a rational manner. Or you can emotionally detach yourself from what might be described as an unsavory response to a conflict...


But, clear & honest communication between athlete & coach can head off potential conflicts at the pass. It's strictly business.

Rockin' In The Free Will

"There's colors on the street / Red, white and blue / People shufflin' their feet / People sleepin' in their shoes / But there's a warnin' sign on the road ahead / There's a lot of people sayin' we'd be better off dead / Don't feel like Satan, but I am to them / So I try to forget it, any way I can. / Keep on rockin' in the free world..." - Neil Young (1989)
My coaching focus is and has always been on adult runners. It's not that I don't like youth, I just prefer to deal directly with the athlete goals, limitations, choices, & strengths without the filter or static of well-meaning (but often meddlsome) parent-figures. It's enough of a challenge to explain the concept of patience and steady progress over the long haul with a new or inexperienced runner who shows great potential; a parent or grandparent who believes their ward is the next great hope for American running always wonders two things:

What can you do to make my child faster?

Why isn't their present coach doing anything?I've had parents who had the nerve to ask me - within earshot of their child's present coach - to work with the child. The last thing I want to be is the guy blamed for a good kid leaving a perfectly good coach.

Adults, on the other hand, have the option of free will. As long as there are no financial or educational constraints they are pretty much free to come and go as they please from training group to training group, from coach to coach. I'd like to say adults are easier to coach because you can be completely honest with them. But sometimes, honesty can be the biggest problem with coaching adults.Sometimes it's too much honesty: My wife reminds me on a regular basis to love and appreciate the people who continue to train regularly with me after five years. There have been times in the past I've stood at the side of the track with an apparently sour look on my face, more to do with nearsightedness coupled with watching running form from 200 meters away. Just like a grimace from a distance can masquerade as a grin, a squint can look like a scowl from afar. Not like my former coach was one to show his hand during a workout; inscrutability was his watchword. I, on the other hand, come from demonstrative fields of endeavor - drama, music, and education - and I'm genetically disinclined to to hold back with my opinion (regular readers are crying out "noooooo...").

Sometimes it's a lack of it: I recall a couple of former training mates/athletes, who when asked about the degree of injury or "beat-upness" before or during a workout, responded with a level much, much less acute than my perception. Others would hold back and appear to struggle during the front end of a workout, then cut loose with a repeat (usually the last ones) at an intensity far beyond what I assigned. After time, I learned whose word to take at face value and whose evaluation needed a little adjustment to the high or low. The "face value" athletes are refreshing, even when they decide to move on, they will tell you exactly what you need to know about how you're doing as a coach.Coaches, unfortunately, don't have the option of having as free a will as the athlete. We can't assign workouts just to see if we can break athletes - our "profession" is much like that of a doctor, with the guideline "First Do No Harm" indelibly etched into our mind. In fact, every action and decision should be made with the best interest of the athletes who have trusted themselves to us. I have a coaching partner who's more laid-back in nature than I am; in the interest of expanding our training group we talked about and instituted a group workout in the community close to his home on a weeknight. He has a good turnout, depending on the time of the year...very few during the winter, more during the spring and summer. While we don't directly collaborate on what workouts we're going to assign, the similarity between his workout and mine on many occasions can be astounding. Blame it on good coaching, I guess.

But, moving back to free will...a coach can't just take a night off because they feel like it, or because they hear (second-or-thirdhand) an old coaching friend has hit town. When I say with honesty, "I'm sorry, I have athletes to coach," it means, "while I would like to spend the evening drinking beer with an old friend, the marathon training of this athlete...the fitness level of this athlete...and the triathlon performance of this athlete...are more important to me - and to them."

"And their goals and desires, their free will, have become mine."

I Can't Get No Satisfaction

In my professional (defined in this venue as for which I am paid a regular salary) line of work, we are regularly under the gun to prove our worth to our customer. In most cases, the question is fairly well rhetorical; it would cost our customer far beyond our pay & benefits to contract for an equally-qualified (foolish?) worker, or hire a replacement should we be made redundant. However, we are under the thinly-veiled threat of contract replacement, as well as a pay-for-performance system...which has the unintended consequences of scaring off the highly-qualified potential employees.

It doesn't mean the process of knowing how your customer feels about your work is coals to Newcastle...or what I like to call (when describing some days) a complete waste of make-up. However, the greatest challenge is making certain the customer has the ability to be honest about their opinion...with the hope they will continue to use your service in the future should you make what changes you feel are necessary. It doesn't take a doctoral degree in rocket science or sociology to tell a coach when their athletes are happy or unhappy with the program. If they're happy with the end-results of your training they'll stick around...if not, they'll go off to someone else. When (or if) a coach resorts to survey instruments, especially to ask the opinion of former athletes, it's much the same as if they were invited to drop an atomic weapon at the coach's front door. Merry freaking Christmas, 'Coach.' Once again, I borrow from my wife, who now is a member of the Professional Organization of English Majors (POEM, for those of you into acronyms), and her dictum: '...care, but try not to care too much.'

I swear, one of these days I'm going to retire and let her coach runners like me. :)A report on NPR's Morning Edition this morning mentioned research which proves non-primate animals have a sense of fairness, and react when things don't seem fair. When trained dogs responded to a command, saw another dog receive a treat, and received none of their own they initially questioned (hard look) the trainer's response. After a while they tried another behavior to get the attention (and the treat) of the trainer. As they realized there was no chance for treats to be had, they had to fight their instinct and look away to not gain hope of a treat. Eventually, the dogs refused to listen to the trainer's command.

My strange sense of schadenfreude comes every so often when I participate at a local race or encounter a former athlete from my training group. I like to see former athletes do well, regardless of whether I coach them or they resort to a book. I hate to see former athletes sustain overuse injuries, though...it's as though I could have done something to keep them on the right path and not on the injured list. The hardest encounter comes when I see them frustrated at their lack of progress. How do you say, 'well, I could help you with that issue if you wish,' without sounding like an arrogant jerk?
Again, I have to listen and repeat my wife's dictum: 'care, but not too much.'

At least not for the ones who have gone down the road.

Feedback, Continued

Someone suggested last week (through the survey/grapevine) I needed to be less ego-driven and more nurturing, less short-tempered. It was a response I kind of shrugged off; consider the source as someone who didn't want to hear me tell them what I felt they needed to do (one of those things a coach - and a person who is in charge - does).
I did get a little reinforcement of the perception the other afternoon: One of my athletes tries to come out once a week and works hard when at the track. They mentioned I got a little cranky during a workout the previous week. Of course, I was surprised at the honesty in bringing the issue to my attention. I quickly explained myself and told them I would make an honest effort to not be so short-tempered.
It was easy to figure out the root cause of the cranky moods. When I'm trying to run my own workout and organize/supervise...or, better yet, coach other runners at the same time I can get a little short, sweet and to the point. When you're training, it's all about me is the mantra; how much sleep do I need to recover, how much time do I need to set aside for this long run, this cross-training, this therapeutic modality (massage and stretching for those of you who hate those fancy words), and so on. It makes spouses, employers, and family members lose their even keel...especially when they are the ones who always have to adjust their (overcommitted) schedules to fit those of the runner.
In performance improvement, we are often told to ask the why question four or five times in order to get down to the real root cause of the problem.
Problem: Coach Mike is cranky.
Why is Mike cranky? Because he feels his workouts (at the same time as his athletes) are interrupted to deal with stuff.
Why are Mike's workouts interrupted? Because Mike is running his at the same time as his athletes.
Why is Mike running at the same time? Because Mike has a work project that keeps him from running earlier in the afternoon. Mike also has an athlete who runs workouts by himself and needs to control his pace a little better.
So, one issue meets one root cause, or two. Coach Mike's real job (which cannot be changed all that much) compresses his schedule. Coach Mike has an athlete who is running faster than he needs to be at this time of the year. Normally, I wouldn't gripe too much, save for the painfully obvious fact running hard during the heat of the Florida summer is going to do a number on your body. I could let this athlete drive himself into the ground, or I could suggest from the sidelines that he back off. When recommending an easing back on the throttle, I get the I only went (blank) seconds faster on this 400 than the last one response. Of course, then I have to mention another painfully obvious fact; multiply those (blank) seconds on that 400 by four and figure the difference per mile. Bouncing around with (blank x four)-second variations per mile of running is not the way to become a good runner.
I tend to set high (and often, unrealistically high) expectations for myself. I have always done this, not to mention projecting those high expectations onto those around me. In educational theory, it's a well-proven fact teachers who set and communicate high expectations for their students find the students will meet those expectations more often than not. So, while it may seem to the outsider I do not care to the persons who don't want to vault over the bar I set, the exact opposite is true. I care a great deal about every athlete who expresses the desire to improve and makes the honest, consistent and continuous effort to improve.
It's all I can ask from any athlete. It's all I'm entitled to ask from any athlete.

Strengths And Weaknesses

It's a nice day today; sunshine, blue waters, a little breeze here and there. Vicious rumor has it the weather won't be so nice over the weekend. That's all right. I'll settle for something close to nice, considering the alternative. I could be working. Worse yet, I could be unemployed and looking for a j-o-b. That's right: As the song in the end of the Monty Python movie, Life of Brian goes, '...always look at the bright side of life.'

I haven't touched my bike (save for putting on and taking off my race wheels) at all this week; no spinning class and no ride since Sunday morning. I'm not that concerned about the bike, because right now it's probably the most confident discipline I have. I'll need to have a decent swim and a strong run in order to have a better finish than last year. It would be nice to finish a little higher in the age group, but if I finish with a better time than last year and don't score any hardware, that's all right, too. My goal is to put all three disciplines together without looking stoopid.

One of the uber-gods of triathlon/coaching/mental and spiritual aspects of athletics, Mark Allen, wrote a really neat piece for this week's on-line version of Triathlete magazine, talking about how to fix your weakest link in the sport. The biggest thing I take away is to, as he said, work on your weaknesses to make them strengths. If you can take your race, regardless of the distance, and work it backwards to the beginning, you will probably find where things begin to go awry. At that particular point is where you can find the weaknesses in your own training.

I've talked about some of this before. Often we train our strengths and try to overcompensate so our weaknesses don't (we hope!) show on race day. If you (like me) tend to peter out in the latter stages of a 10-K run, it might mean looking at more 20-to-30-minute tempo runs. Other folks may go out too quickly in the first half mile of a 5-K, and that's all she wrote during the remaining 2.6 miles of the race. Some 500-to-1000-meter repeats at a consistent, sustainable pace, with brief rest intervals might do the trick. Lack that acceleration to get away from a pack in the middle of the race, or you're not able to kick at the end? How about some acceleration drills of 150-to-350 meters?

One area that can't be trained on the road or the track, or the gym, or the pool, is that gray area between our ears. Some coaches are great at tapping into the mind of the individual athlete, making them believe they are capable of great things. Others like to use tools like (as Mark Wetmore was quoted...) "ridicule and sarcasm..." to influence the athlete to think, 'well, I'll prove that blankety-blank wrong by succeeding where they think I can't.'

It takes honesty on both the athlete and the coach to look at a performance and ask the question, 'okay, where did things go wrong?' Not that every performance needs to be picked apart with a fine-toothed comb; some days nearly everything goes right and you say 'cool, I think we're on the right track.' However, more often than not we can find something to work on if we look hard enough.

Just make certain to enjoy yourself; there's plenty of folks who can't get out to do what many of us are blessed with by opportunity or physical ability. As for me, my thoughts will be with my sister this weekend, especially as I try to turn the scenery along the southern Alabama coast into a blur on my triathlon bike.